Complaints Procedure

1. Complaints should be directed to the Team Manager in the first instance.
2. If the complaint concerns the Team Manager directly, or if the Team Manager is unable to resolve the matter satisfactorily, the Age Group Manager should be contacted.
3. If the complaint cannot be addressed by either of the above, it should be submitted in writing to the Club Secretary.
4. If the issue involves a Playing Member, the Club Welfare Officer must also be informed immediately to ensure appropriate safeguarding support and advice is given.
5. All complaints should be clearly documented and passed to the Club Secretary.
6. Where further action is required, the Secretary will refer the matter to the Management Committee, which may either act directly or appoint a Sub-Committee to handle the issue.
7. At all times all parties should be kept informed of events and any decisions made

Disciplinary Procedure

1. The Club enforces a Code of Conduct (see separate document), which applies to all Players, Team Managers, Coaches, Club Officials, Parents/Carers, and Spectators.
2. Breaches of this Code or any actions that bring the Club into disrepute may be referred to a Disciplinary Committee, which is formed by the Management Committee as needed.
3. The Disciplinary Committee may also consider matters referred to it directly by the Management Committee.
4. The Committee's decision is final, subject to the Appeal process below.

Possible Disciplinary Outcomes

The Disciplinary Committee has the authority to issue the following outcomes depending on the nature and severity of the incident:

1. Incident Dismissed - No Further Action
(Note: this does not prevent the FA or League from applying their own sanctions.)

2. Verbal Reprimand - For minor breaches of conduct. Issued on behalf of the Club.

3. Written Warning - For more serious or repeated breaches of conduct.

4. Final Written Warning - For very serious breaches or where earlier warnings have been ignored.

5. Dismissal from the Club - Immediate removal from the Club for serious misconduct or persistent non-compliance.

• In addition to the above, the Club reserves the right to issue fines or impose suspensions independently of any sanctions imposed by leagues or external bodies.
• The Committee is not required to follow a set sequence (e.g. warning → final warning → dismissal). It may take the action it deems appropriate based on the specific incident.

Appeals Procedure

• Appeals must be submitted in writing to the Club Secretary within 14 days of the disciplinary outcome being communicated.
• If a personal hearing is requested, the Management Committee will consider whether to grant it.
• If granted, the hearing panel will consist of:

1. Members of the Management Committee
2. The Chair of the Disciplinary Committee
3. The individual concerned
4. The Welfare Officer, if appropriate

• The decision of the Appeals Committee is final.